To help library professionals better help ALL of their patrons, Wisconsin DPI has purchased a subscription to Ryan Dowd’s Librarian’s Guide to Homelessness training. The virtual training will:

  • Give you more confidence working with patrons struggling with homelessness, mental illness or substance abuse.
  • Help your library remain an inclusive library, able to serve everyone.
  • Provide tools and teach practical skills to prevent and manage conflict with all patrons.

Ryan is the Executive Director of a large homeless shelter who trains libraries around the world on how to compassionately and effectively manage problematic behavior from troubled and traumatized individuals.

The training is three and a half hours long, is on demand, and may be viewed whenever it works best for your schedule – either all at once or in smaller segments. The subscription to the training will be available until December 31, 2020.

For more information and access to this training, contact Jamie Matczak at jmatczak@wvls.org or 920-455-0668.