Contacts/Updates

• AnnouncementsDelivery • Interlibrary LoanMerlin • Technology


Announcements

08.07.14 Merlin Consortium Meeting
The Merlin and V-Cat consortia will vote on whether or not to merge. The Merlin meeting will take place at NWLS at 10:00 a.m.

08.05.14 Sierra Maintenance Update
The Sierra software will be updated Tuesday evening, August 5. Logging in after the update will trigger the automatic downloading of files. Please allow time (3-10 minutes) for this process to finish before proceeding to your tasks. Please contact NWLS if you experience any problems.

07.23.14 Sierra Tutorials
Video tutorials have been added to the Circulation Procedures section covering Patron Records.

07.03.14 Updated WISCAT
WISCAT now has a new platform with a streamlined look and updated search features. The workflow remains unchanged. To view training documentation visit the WISCAT Project section of Dept. of Public Instruction website at http://rl3.dpi.wi.gov/wiscat-update.

01.02.14 Full Sierra Circulation Manual
Added to the Circulation Procedures section (password protected) is an updated Full Sierra Circulation Manual. 

08.28.13 Merlin Online Temporary Cards
The recent Merlin catalog upgrade includes a feature to register online for a temporary library card:

  • Online temporary patron accounts are given a Patron Type code of Online (117) which limits service to two requests.
  • To activate full circulation privileges staff will need to give the new account a valid Patron Type, County, Township, and Barcode before checking out items. To delete the "temporary" alert message, right click on the message and select "delete field."

08.26.13 Merlin Catalog Upgrade
The Merlin catalog was upgraded with new features including:

  • Online library card registration - A temporary card allows two holds. To access full library services the temporary record will need to be updated at a library with a valid barcode, patron type, and codes for county and township. 
  • Online fine/fee payment - The online payment feature can be used to immediately clear blocks to library privileges.
  • Library Donations - A patron can now make online donations to their library.
  • Accessibility - The upgrade includes improved support for screen readers to better increase accessibility.

02.22.13 - Patron Records
Wisconsin's Digital Library is limited by contract to Wisconsin Residents. New patrons who are not a Wisconsin resident need a Patron Status of W. This code will prevent them from accessing OverDrive. See the Department of Transportation Wisconsin residency guidelines

02.22.13 - Digital Library Upgrade
Wisconsin's Digital Library has been upgraded with many new features, including a "One-Step Checkout,"  a built-in reader, and navigational improvements.  Hovering your mouse over the cover image will trigger a small popup text box display of the author and complete title, (but not the series, unfortunately). To check availability of a title, hover over the icon in the upper right corner of the cover image which will be dark to indicate 'available' and gray to indicates 'holds.'

10.17.12 - Sierra Training Materials
NWLS has the following Sierra training materials available - requires merlin login:

  • Cataloging - Cataloging guide (PDF, video) and General Navigation (video)
  • Circulation - Circulation (PDF) and General Navigation (video)
  • Sierra Overview - General Sierra Navigation (video)

08.30.12 - Tribal Library Resident Patron Codes: Beginning January 2012 non-resident and resident circulation will be determined by township for all patrons. The circulation statistics generated by NWLS will be adjusted to reflect this change for the 2012 annual reports.

The Bad River Public Tribal Library is located in the community of Odanah and the town of Sanborn. Sanborn Town will be coded as a township with a library. 

The Lac Courte Oreilles Ojibwa Community College is located in the Bass Lake township and is coded as a township with a library.

 

05.18.12 Wisconsin ILL Revised Guidelines  - The revised edition of the Wisconsin Interlibrary Loan Guidelines reflect the changes in information delivery and access impacted by changes in technology since 2005.  The revision includes a page of links to "Where to Find More Information" from Wisconsin and nationwide resources, and recommendations regarding requests for high demand items, textbooks, and digital resources. 

Delivery Support

Report delivery problems or schedule changes to Jim Trojanowski at NWLS

Contact Leo Lawver or Jim Tiderman if Jim Trojanowski is unavailable

Leo Lawver can be contacted at 715.406.4420

Jim Tiderman may also be contacted if Leo is unavailable at 262.782.0300

Interlibrary Loan Support

For NWLS Interlibrary Loan Services contact Linda Stobbe

  • Office: 715.682.2365 Ext. 10
  • Toll Free: 800.228.5684
  • email
If Linda is unavailable refer to the following options:
  • Resources for Libraries & Lifelong Learning: 888-542-5543 (Select option 4) or send a message to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • WISCAT ILL Procedures: If Linda Stobbe is unavailable contact Resources for Libraries & Lifelong Learning 888-542-5543 (Select option 1) or send a message to This email address is being protected from spambots. You need JavaScript enabled to view it.
  • WISCAT ILL Technical Issues: If Linda Stobbe is unavailable contact Resources for Libraries & Lifelong Learning 888-542-5543 (Select option 1) or send a message to Vickie Long: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Reference Request Assistance: If Linda Stobbe is unavailable contact Sue Heskin at Superior Public Library, 715-394-8876 or call Resources for Libraries & Lifelong Learning 888-542-5543 (Select option 5)
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Merlin Support

Circulation Services: Marsha Sorensen
  • Phone Office: 715.682.2365 Ext. 18
  • Phone Toll Free: 800.228.5684
  • Email
  • Helpdesk
Database Services: Michael Sheehan
  • Office: 715.682.2365 Ext. 12
  • Toll Free: 800.228.5684
  • Email
  • Helpdesk

Network Services: Mike Sauvola

Technology: Desktop and Network Support

Network Systems Administrator, Merlin Project Administrator: Mike Sauvola
  • Office: 715.682.2365 Ext. 15 (M-F 8am-4pm)
  • Toll Free: 800.228.5684
  • Cell Phone: 877. MERLIN1 (877.637.5461)
  • After Hours/Weekends Home: 715-372-4769
  • Email
Network Support Specialist: Benjamin Whytsell
  • Office: 715.682.2365 Ext. 20
  • Toll Free: 800.228.5684
  • Email